Shipping Policy

At Watkins Jewelry, transparency and trust are fundamental to your shopping experience. Below you'll find essential information about our shipping procedures:

Delivery Times

All our products are shipped from our international warehouses. Despite the distance, we've streamlined our logistics to offer reasonable delivery times. Standard delivery to the United Kingdom typically takes between 7 to 10 working days from the date your order leaves our warehouse. These times are average estimates—deliveries might occasionally take longer (due to high seasons, holidays, customs clearance, or logistic delays) or arrive sooner. We'll keep you updated via email, providing shipping confirmations and tracking details.

Shipping Methods

We partner with reputable international logistics companies. Parcels are typically transported by air freight and then handed over to local UK postal or courier services (such as Royal Mail, DPD, or Hermes) for delivery. Standard shipping generally arrives directly at your address, often without requiring a signature. Should a signature be needed or direct delivery isn't possible, the courier will leave a notification with instructions for redelivery or local pickup.

Currently, we offer standard shipping only (7–10 working days). Should you require expedited shipping, please contact our customer service team—we'll gladly check if express shipping solutions are available, though shorter delivery times cannot always be guaranteed.

Shipping Costs

Good news—standard shipping is completely free throughout our website, regardless of your order amount. Schneider Jewelry covers all standard shipping fees. The price displayed in your cart is your final amount, with no hidden or additional charges. If express or premium shipping options become available in the future, these might incur additional fees at cost, while standard shipping will remain free.

No customs fees apply for customers in the United Kingdom. All necessary customs formalities and import duties are handled by Schneider Jewelry in advance.

Delivery Areas

Currently, we primarily deliver within the United Kingdom. Should you have special international delivery requests, please contact our customer support—we're happy to explore available solutions. Deliveries to territories outside mainland UK or to remote locations may require additional consultation due to potentially higher costs, extended delivery times, or additional customs formalities.

Tracking

Each shipped order is accompanied by a unique tracking number, sent via email upon dispatch. You can track your package’s progress nearly in real-time via our logistics partners or local delivery services (Royal Mail, DPD, Hermes, etc.). Should you encounter any tracking issues or significant delays, please contact us immediately. In the unlikely event your package is confirmed as lost, we'll promptly issue a free replacement or full refund.

Shipping Conditions

All orders are carefully packaged and securely protected for transit. Packaging sizes are tailored specifically to your items. We use robust packaging to ensure your products arrive safely. Upon delivery, please inspect your package carefully. If you notice significant damage, you can either refuse delivery or accept it conditionally. In either case, inform us promptly and document the damage details with photos if possible, to help us resolve the issue swiftly.

Delivery Address: Please ensure the accuracy and completeness of your delivery address (including street name and number, postcode, city, country, apartment number, or access codes). Incomplete addresses may delay delivery or result in the package being returned. Should you notice any errors post-order, contact us immediately—address corrections are free if made before shipment.

Absence During Delivery: If you're unavailable during the delivery attempt, the courier will leave instructions for redelivery or local pickup. For assistance or special arrangements, feel free to contact us.

Partial Deliveries: Orders containing multiple items might occasionally be shipped separately due to availability. No extra shipping charges apply, and each package will have its own tracking number.

Delivery Issues

In the event of unusual delays or discrepancies (e.g., package marked delivered but not received, or prolonged lack of tracking updates), please contact our customer support immediately. We'll initiate an official inquiry. Confirmed lost packages will be replaced free of charge or fully refunded according to your preference. If packages are returned due to incorrect addresses or failure to collect, we will contact you promptly. Redelivery may incur additional costs if caused by inaccurate initial addresses or late pickups. If you opt for cancellation after such returns, refunds will be issued minus the incurred shipping fees.

Each case is addressed individually and fairly. Our priority is ensuring smooth and timely delivery. For any questions regarding shipping or delivery of your Schneider Jewelry products, our customer support team is always here to help.